At this time I accept credit card and PayPal payment. Please keep in mind that credit card can be used through PayPal as well... even without a PayPal account.
If you choose to pay with a eCheck using PayPal, please be aware that your item or items will not be started till the eCheck clears PayPal (which can take 7-10 days) and shipped according to the shipping schedule.
For international purchases - Please check with your country for possible customs tax, VAT tax, and/or duty tax. Unfortunately I can not collect taxes for foreign governments so you may have to pay for these taxes if applicable. Please check this before you make a purchase. Buyers will be held responsible for any return shipping costs if the package is sent back for non payment of these fees. Also please check with your country's customs department to see if there are any restrictions that may impact the delivery of the item(s) before you make a purchase.
There is a sales tax for Missouri customers.
Creation Time For Listed Items - All of my listed items are made to order unless stated otherwise. Please allow 7-14 days (after a cleared payment is received) for creation time before shipment.
If purchase is made using PayPal I only ship to the PayPal shipping address on the transaction. Please be sure PayPal shipping address is correct. Confirming address with you takes extra time and delays shipping.
Rush Order Service (creation time) - If your order needs to be rushed I do offer a rush creation service for the item's creation time. I do offer USPS Express shipping as well, please contact me before purchasing for availability. All rush order service fees are non-refundable.
Lost or Stolen Packages - I only ship using a service (USPS Priority) with tracking. I am not responsible for lost or stolen packages that are confirmed to be delivered to the address entered for an order. Upon inquiry, I will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
For International orders I only ship with a method that has tracking available... USPS Priority International. USPS Express International is available upon request for an additional cost (please contact me for pricing before purchase).
According to the United States Postal Service (USPS) Priority International is an estimated 1-5 weeks for delivery... "this is an estimate only". The USPS states that the average number of days may vary based upon origin and destination. USPS Express may be used upon request for an additional charge... please contact me before purchasing.
I can ship USPS Express International with an estimated delivery of 1-2 weeks for and additional cost... please contact me for a price quote. The delivery time is an estimate only from the United States Postal Service (USPS). The USPS states that the average number of days may vary based upon origin and destination.
Please check with your country for possible customs tax, VAT tax, and/or duty tax. Unfortunately I can not collect taxes for foreign governments so you may have to pay for these taxes if applicable. Please check this before you make a purchase. Buyers will be held responsible for any return shipping costs if the package is sent back for non payment of these fees. Also please check with your country's customs department to see if there are any restrictions that may impact the delivery of the item(s) before you make a purchase.
Keep in mind that the delivery dates are estimates only and that the actual delivery could be longer. Please order in enough time to allow for this.
I have no control over how long your customs office holds onto your package. I am not responsible for packages beyond the port of entry.
Refunds and Exchanges
Unfortunately I do not have a "return for refund" policy since my items are special occasion wear but I do have a "7-day exchange only" policy (excluding custom orders). Please keep this in mind when purchasing multiple items.
Unfortunately I can not accept exchanges after 7 days. I do realize that it is difficult to purchase wedding items over the Internet and I really want you to be happy with your purchase. If you are not completely satisfied please contact me.
Exchange Terms and Conditions:
- Buyer is responsible for all shipping and handling costs.
- Buyer pays for any price difference between exchanged items.
- The item must be shipped (post marked) back to me within 7 days.
- Item(s) must be shipped back in the original box or a similar box to protect it during shipping.
- Original packing slip must be included. Exchanges can not be honored without the original packing slip.
- It is strongly recommended that a courier with tracking information be used. I'm not responsible for lost packages shipped without tracking.
- The exchange will be granted once the item has been returned, inspected, and deemed that it's in original brand new condition (including no makeup on the items as well).
CUSTOM ORDERS - All custom order sales are final.
COPYRIGHT PROTECTION - Veils By Brenda creations are protected under Registered US Copyright.